What it Actually Means to Have a Human Screening Partner – and Why It Matters
A lot of screening companies say they're different, but for most, that just means their software is different. At Authentica, we not only have the industry’s #1 technology platform, we also have real human support to back it up. In a hiring landscape that is continually changing with the influx of AI chatbots and automated messaging, our focus remains on providing the same human-first experience we have always prioritized.
Real People. Every Time.
HR professionals often find themselves caught between the pressure to hire fast and hire right. When working with partners that prioritize humanity and connection, you can get both. The combination of technology and personal touch means fast, accurate turnarounds, backed by humans who are here to support you if you need it.
Most screening services technically have customer service, but how often are you sitting through hold music, chatting with a bot, or reading help articles that leave you with more questions than answers, all before you even speak to an actual human? At Authentica, our phone number and email connect you directly to our team of real humans.
Support when you need it – not the next day.
Many larger screening providers drop your results and call it a day, with no one to walk through what you are looking at. Even though our platform is built to simplify, not overwhelm, but we know that results can be complex and a line by line walk through might be needed. Our team of real humans is here to do just that. Give us a call or send an email, and we will always make time to review the information with you or your candidate. Whether it’s a question about how to read the report or how to interpret the results, there’s no question too big or too small for our team.
Prioritizing employee experience
When employees feel valued from day one – it sets their time with your company off on the right foot. That means reducing barriers, being clear, kind, and honest, following through, and getting them in the door with ease. With the background screening process being the last thing standing between a new employee and their start date, having people on our team working closely with people on your team to communicate, answer questions, and set expectations can make a significant difference in employee first impressions and engagement.
Ready to get on board?
Ready to see how effortless screening can feel? We can switch you over in as little as a day. We’ll show you how an intuitive system, transparent pricing, real-person support, and actionable details make hiring that much easier and more confident. Let's talk about what a smoother screening process could look like for your team.